The cloud recording files on your Zoom account will be kept for 3 months only. Any cloud recording files older than 3 months will be deleted automatically and cannot be recovered.
You are strongly advised to follow the below instructions to (1)download your recording files and to (2)clear any unused files regularly.
(1a).To download the Zoom files, please visit hksyu.zoom.us and sign in, then click the “Recording” button on the left-hand-side menu.
(1b). After that you will see a “More” button and select “Download”.
(2).After you have downloaded the files, click “More” and “Delete” the unused files.